1. Return Policy

• You have the right to request a return within 14 days of receiving the product, in accordance with applicable EU consumer laws.
• For defective products sold by MyVino.gr, we will provide a solution in compliance with relevant legislation (replacement, or refund).
• Please note that refund requests may affect your eligibility for draws, as participation is directly linked to the purchase of products and services through the platform.
• Refunds will be processed using the same payment method used for the purchase, after we receive and evaluate the returned product.
• For any questions regarding returns or the return process, please contact our customer support team.

2. Shipping Policy

We ship products within Greece and across Europe:

• Shipping Cost within Greece: €7 depending on delivery area and package weight.
• Shipping Cost for European countries: —

If any delays or issues occur during shipping, please contact our customer support team for assistance.